UMIKA MCINTYRE
Customer Service Specialist
Birmingham,AL
Summary
Logistics Specialist and Military Veteran with a Secret Security Clearance and 7+ years of proven experience in the United States Army National Guard specializing in logistical and inventory control management. Possess a comprehensive background in maintaining automated system for tracking group supplies and equipment derived from conducting domestic and global operations. Managed risk upon multiple lines to protect assets, property, and equipment valued over $1M while meeting the expectations of senior leadership. Career supported by extensive training in the military.
Overview
16
16
years of professional experience
Work History
Communications Specialist
Shipt HQ
Birmingham, AL
09.2021 - Current
- Educate and assist Shoppers in their journey
- Utilize email, chat, and phone in communication with members and shoppers
- Collect customer feedback, and make suggestions for new features
- Troubleshoot and report app bugs and issues
- Monitor operations flow from order creation to delivery
- Exercise judgment on how to best handle order issues
- Quickly solve unexpected problems and ensure orders are accurate and on time
Area Supervisor
Dress for Less
Fultondale, Alabama
01.2016 - Current
- Responsible for hiring, evaluation, development, and direct leadership of over 20+ hourly associates; maintained open line of communication with the store manager
- Responsible for opening and closing procedures such as maintaining cash inventory, ensuring store cleanliness, and adhering to store and associate safety procedures
- Provided exceptional customer service by addressing customer questions, complaints, and issues
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules, and regulating inventory usage
- Trained and guided team members to maintain high productivity and performance metrics
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively; reported to store manager regarding all store and staff issues, financial goals, and sales.
Supply Specialist
Army National Guard
, Alabama
01.2013 - Current
- Military Police
- Achieved 100% average completion rate on all assignments without loss of materials and assets, demonstrating innovative and practical problem-solving skills in high-stress environment
- Gathered information, analyzed data, and prepared recommendations for Commanding Officer
- Documented and oversaw supply transactions and requests using hand receipts, equipment, and organizational clothing records
- Worked at developing all aspects of job; equipment issue, requisitions and key control with no deficiencies noted during time of service
- Managed government property worth millions of dollars stateside and in theater; utilized Microsoft Excel to develop inventory tracking spreadsheets
- Performed inventory management, shipping, receiving, warehousing, procurement, and requisition management functions
- Performing duties in accordance with (IAW) this regulation and U.S
- And/or foreign country border clearance requirements
- Inspecting and certifying that DoD-owned materiel, personal property, and passengers are acceptable for entry into the
- United States
- Conducting all inspections and examinations in a professional, expeditious, and courteous manner.
Education
Advanced Academic Diploma -
Alabama, Center Point High School
Skills
Strategy implementation
Additional Information
- NOTABLE AWARDS , Army Achievement Medal| Army Service Ribbon| National Defense Service Medal |NATO Medal ISAF Non-Article 5 Overseas Service Ribbon| Armed Forces Reserve Medal W/ M| Device Alabama National Guard Faithful Service Medal Software: Microsoft Office, SharePoint Operating Systems: Microsoft Windows
Timeline
Communications Specialist
Shipt HQ
09.2021 - Current
Area Supervisor
Dress for Less
01.2016 - Current
Supply Specialist
Army National Guard
01.2013 - Current
Advanced Academic Diploma -
Alabama, Center Point High School
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